FIELD SUPPORT SUPERVISOR

1. JOB PURPOSE

To coordinate field operations across the authorized dealer network in line with the brands' sales targets, monitor dealer performance and implement initiatives to improve sales effectiveness. To provide operational support to dealers throughout their sales activities, identify areas for improvement through field visits and contribute to the effective implementation of sales strategies across the dealer network.

2. KEY DUTIES AND RESPONSIBILITIES

• Coordinate field activities across the authorized dealer network in line with the company's sales strategies, targets and policies, and support the effective execution of sales processes.
• Conduct regular field visits to authorized dealers to review sales activities, operational processes and business practices, identifying areas for improvement.
• Monitor dealer sales targets, actual results and performance indicators; analyze deviations from targets and contribute to the development of appropriate improvement actions.
• Identify operational issues encountered by dealers during sales activities, coordinate with relevant internal departments and follow up on resolution processes.
• Prepare or contribute to the development of action plans aimed at improving dealer sales performance, and monitor their implementation and results.
• Support dealers in operating in accordance with company sales policies, campaigns, commercial practices and operational standards, and monitor the effective implementation of these practices in the field.
• Coordinate with relevant departments to ensure that new model launches, sales campaigns and periodic sales initiatives are communicated across the dealer network and implemented effectively.
• Identify the training and development needs of dealer sales teams and contribute to training, information-sharing and field support activities in coordination with relevant departments.
• Monitor the dealer network structure, regional sales dynamics, customer expectations and competitor activities to identify sales opportunities and areas for improvement.
• Evaluate requests, suggestions and feedback received from dealers, communicate them to relevant internal departments and follow up on their resolution.
• Actively participate in projects aimed at improving sales processes, increasing dealer efficiency and enhancing field operations.
• Analyze data related to sales, dealer performance, field visits and action plans; prepare regular reports and share them with Sales Management.
• Contribute to sharing best practices across the dealer network and standardizing sales processes.
• Monitor market conditions, industry developments and competitive practices affecting sales activities, providing relevant feedback to management.

3. QUALIFICATIONS AND COMPETENCIES

• A bachelor's degree in Business Administration, Economics, Marketing, Industrial Engineering or a related field is preferred.
• Preferably at least 5 years of experience in the motorcycle, automotive, consumer durables or other industries operating through dealer networks.
• Experience in field sales operations, dealer management, sales development or sales operations is preferred.
• Knowledge of sales processes, dealer performance management and sales target monitoring.
• Strong analytical thinking, data analysis and reporting skills.
• Strong planning, organizational, coordination and follow-up skills.
• Excellent communication and relationship management skills, with the ability to collaborate effectively with different stakeholders.
• Strong problem-solving, negotiation and results-oriented working skills.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint; experience with ERP and CRM systems is preferred.
• Ability to prepare and interpret reports on sales performance and field activities.
• Good command of English.
• A collaborative, proactive and responsible approach to work.