SPARE PARTS SUPERVISOR

1. JOB PURPOSE

To manage spare parts and accessories operations for the brands, ensuring the timely availability of the right products at appropriate inventory levels to meet the needs of authorized dealers and service centers. To increase spare parts sales, profitability, inventory efficiency and customer satisfaction, while supporting the effectiveness and sustainability of after-sales services through coordination with the manufacturer, suppliers, dealers and service centers.

2. KEY DUTIES AND RESPONSIBILITIES

Spare Parts Strategy and Product Management

• Define and execute objectives, priorities and business processes for spare parts and accessories operations in line with company strategy.
• Improve spare parts availability and service levels by considering each brand's product range, sales volumes, vehicle parc, service requirements and customer expectations.
• Coordinate spare parts and accessories readiness for new model launches with relevant departments.
• Evaluate the product range, commercial performance and growth opportunities for genuine spare parts, accessories and related product categories.
• Monitor the accuracy and maintenance of manufacturer-provided spare parts catalogs, part numbers, product descriptions and model compatibility information.
• Ensure that manufacturer-issued product updates, part number changes and product range revisions are reflected in relevant operational processes.
• Develop spare parts processes, workflows and performance indicators to improve operational effectiveness.

Demand Planning and Inventory Management

• Prepare spare parts demand forecasts based on historical sales, service consumption, vehicle parc, seasonality, campaigns and new model requirements.
• Determine order quantities, inventory targets and procurement priorities to ensure the availability of critical and fast-moving parts.
• Establish or oversee the definition of minimum and maximum stock levels, safety stock and reorder points.
• Monitor inventory turnover, inventory aging, excess stock and obsolete inventory risks, implementing inventory optimization measures.
• Analyze slow-moving, critical, low-availability and excess-stock items and develop appropriate improvement plans.
• Plan inventory readiness for new model launches, seasonal demand and sales campaigns.
• Regularly monitor inventory accuracy, parts availability and order fulfillment performance.
• Maintain an appropriate balance between service levels, inventory levels and working capital requirements.

Procurement and Import Coordination

• Develop procurement plans and determine order priorities based on spare parts requirements and inventory targets.
• Work closely with the Spare Parts Import Specialist to ensure that overseas orders, critical parts requirements and delivery schedules align with business needs.
• Coordinate with the manufacturer and relevant suppliers regarding product availability, lead times, order priorities and spare parts supply issues.
• Monitor import and procurement lead times to identify potential inventory shortages and service disruptions in advance.
• Evaluate supplier performance based on delivery lead times, order fulfillment rates, quality and service levels.
• Develop prioritization and resolution plans for critical parts shortages and supply delays.
• Coordinate the supply of parts required for warranty operations, technical service needs and manufacturer-led campaigns with relevant departments.
• Analyze recurring supply and availability issues and implement sustainable corrective actions.

Sales, Pricing and Commercial Performance

• Set spare parts and accessories sales targets, monitor performance and develop action plans to achieve business objectives.
• Analyze key performance indicators, including revenue, sales volume, gross profit, product category performance and inventory turnover.
• Manage spare parts pricing activities, taking into account product costs, foreign exchange impacts, logistics expenses, competitive conditions and company profitability targets.
• Ensure that price lists and product information are kept up to date in relevant systems.
• Evaluate dealer and service center ordering processes, product availability and sales opportunities to improve commercial performance.
• Coordinate campaigns, product packages and commercial initiatives with relevant departments to support spare parts and accessories sales.
• Analyze deviations from sales and profitability targets and implement corrective actions.
• Evaluate sales performance by product category and relevant brand to identify commercial growth opportunities.
•  

Dealer, Service Center and Customer Support

• Support the timely, accurate and complete fulfillment of spare parts requirements from authorized dealers and service centers.
• Manage inquiries from dealers and service centers regarding parts availability, order status, product compatibility and supply issues.
• Coordinate with Technical Service, Warranty, Sales, Warehouse and Logistics, and Finance teams to address customer and service center requirements.
• Assess the impact of critical parts shortages on service operations and customer satisfaction, taking appropriate prioritization decisions.
• Analyze feedback from dealers and service centers to improve spare parts service levels and process efficiency.
• Improve dealer and service center ordering processes and support access to accurate product information

Systems, Reporting and Process Improvement

• Monitor the accuracy of spare parts master data, inventory records, order information and price lists in SAP or the relevant ERP system.
• Prepare regular reports on spare parts sales, inventory status, availability, order fulfillment, inventory aging, profitability and supplier performance.
• Monitor spare parts business performance against budgets and business plans and report results to management.
• Develop and implement projects to improve spare parts ordering, inventory management and distribution processes.
• Identify operational risks, process bottlenecks and efficiency opportunities and implement the necessary improvements.
• Ensure that activities are conducted in accordance with company procedures, budget targets and internal control requirements.
• Regularly evaluate spare parts performance indicators and provide management with recommendations for improvement.

3. QUALIFICATIONS AND COMPETENCIES

• Bachelor's degree in Business Administration, Industrial Engineering, Mechanical Engineering, Logistics, International Trade or a related field is preferred.
• Preferably at least 5 years of experience in the motorcycle, automotive, spare parts distribution or after-sales services industry.
• Experience in spare parts planning, inventory management, procurement, sales and distribution.
• Previous responsibility for team, budget or process management is preferred.
• Strong knowledge of demand forecasting, inventory optimization, product life cycle management, inventory turnover and parts availability.
• Knowledge of sales analysis, pricing, profitability and budget management.
• Proficiency in SAP or similar ERP systems and Microsoft Office; advanced Excel and reporting skills are preferred.
• Good command of English and the ability to communicate with international manufacturers and suppliers.
• Strong analytical thinking, problem-solving, decision-making and planning skills.
• Effective communication, negotiation, coordination and stakeholder management skills.
• Strong commercial awareness, a results-oriented and customer-focused approach, and good organizational skills.